FAQs

WHAT ARE MY PAYMENT OPTIONS?

  • Two methods:
  1. Full payment with PayPal. You don't require your own PayPal account to use this method. PayPal is our Secure Payment Gateway. When using PayPal it means your online transactions to purchase are completely safe.
    You don't have to set up an account with PayPal to use it to pay for your purchases. You use PayPal as the secure gateway where all credit card transactions are encrypted and secure.
    The process is simple and uncomplicated. You will be automatically redirected to PayPal to make your payment. There, you will find you have two choices. ONE - you either use your own PayPal account, or TWO - you go to the second option below option one, which allows you to submit your Credit/Debit Card details without requiring an account with PayPal.
  2. Full payment using Direct Deposit to bank account. You receive a confirmation of payment receipt for your security. This is another option if you don't have a Credit/Debit Card to purchase online. Simply contact us via email. Once your order has been confirmed, you receive account details for a direct deposit. With payment received items are dispatched. We are happy to reserve your items, giving you time to purchase offline for a limited period of time.

WHAT DO I PAY FOR POSTAGE?

    Rates for delivery from Bali, Indonesia.

    We ship all of the world. Deliveries take on average 6-10 working days, depending on your location and the time it takes an item to clear your local customs. All orders are charged in Australian dollars (AUD).

    We have an online currency convertor in bottom left hand corner of your screen for the five major areas we ship to. This will assist you in doing a price comparison. Price conversions at this time include:

    1. Australian Dollar
    2. New Zealand Dollar
    3. US Dollar
    4. EURO
    5. British Pound Sterling

    We ship via Registered Parcel Post. You receive a tracking number for your dispatched parcel. See the information below which explains how Registered Post operates in your region.

    NOTE: Events such as Christmas, Easter, Valentines Day etc may disrupt normal postal activities.

      Express Post

      If you need to receive your order sooner or with an alternative tracking number linked to the Global Tracking System, we're happy to arrange EMS Express Postage. Email us for a quote and to organise this service for you at: sales@lindamackaydesign.com

      Customs

      Our charges do not include possible taxes / duties which may be applied by customs in the country to which item is being delivered. Responsibility for any customs duties, foreign taxes etc which may be added, rests with the customer. Customers have never had any additional charges added thus far by their local customs.

      HOW TO USE THE TRACKING NUMBER FOR YOUR PARCEL

      Items going to Australia, can be tracked by contacting your local Australia Post Office. They can provide you with the location of your item with the tracking number we supply you. For Australian deliveries - contact is through the Sydney Office of Exchange in Clyde. Details below:

      Address
      Sydney VN Office
      Sydney Gateway Facility
      21-65 Factory St,
      Clyde NSW 2142
      AUSTRALIA

      Telephone
      +612 9204 3417

      Fax
      +612 9204 3462

      Email
      vnsgf.nsw@auspost.com.au

      You will sign for your parcel upon its delivery to the address you submitted with your order.

      Countries other than Australia can follow the instructions below to track your parcel.

      If you're not at the address you listed when it's delivered, a postal note will be left to notify you and the postal service will return with the parcel to the local post office. You'll able to take that note for a quick pickup of your items.

      If you have any difficulties, email us and we're happy to trace it for you and send you the link to the page for your item. Just let us know. We know it may be the first time you've had to trace and track an item online. We're here to assist you at any time, so please don't hesitate to contact us.

      HOW AND WHEN CAN I SHOP ONLINE?

      Our online store can be used via your desktop home computer, laptop, iPAD and mobile phones. All information, features and products are available on all devices.

      You'll save money shopping with us here online. Shopping in your local area takes up precious time in your day. In addition, you have to pay parking fees, petrol and wear and tear on your car etc.

      When you shop online, you choose the time and place. We're always open, which means you can shop here anytime day or night in the comfort of your own home, while on a lunch break at work, sitting in your favourite cafe, or waiting for your flight at an airport. Anywhere...anytime...

      DO YOU HAVE A RETAIL STORE?

      We are currently setting up our new retail boutique and design/manufacturing studio in Bali.

      Address:

      Shop 1 . Jalan Beraban No.8 . Seminyak . Bali . Indonesia

      Current shop hours (We may be closed during traditional Balinese Ceremonial Days).

      Monday - Friday . 10am - 6pm          Saturdays . 10am - 3pm

      CAN I HAVE ITEMS GIFT WRAPPED?

      All purchases are gift wrapped. So if you're buying for someone else, you can be assured it will arrive to them beautifully wrapped. We can also include a gift card if you make a note of that with your order at the time of purchase in the online checkout area.

      FREE ALTERATIONS

      If you would like the hemline of your purchased shorts, pants or shirts altered - we do that FREE OF CHARGE. All you need to do is to send us the exact 'side seam' measurement you wish the item to be finished at. We can lengthen shorts and pants by 2cms maximum.

      HOW DO I RETURN OR EXCHANGE?

      We're certain you'll be happy with your purchase. However, if you're not 100% satisfied, we are happy to exchange or to offer credit with our Gift Vouchers for a returned item within the 21 return day period stated below. Items received, will be to the same value of the original item purchased. Same for same. We do not accept items being returned because you've changed your mind on your choice of style. Any items being exchanged during a sale period, will not receive the new sale price or discount credit.

      Return process is 3 easy steps:

      1. Pack item in a waterproof package. Make sure item is returned new, unused and with all garment tags attached. Returns not meeting our policy cannot be accepted.
      2. Address package to - LMD PURE LINEN RESORT WEAR. UNIT 1 . JALAN BERABAN NO.8 .  BADUNG . KUTA UTARA . 80361
      3. Send package via Registered Parcel Post with a tracking number which you must notify us of to track. Proof of postage is essential so please keep it safe in case you need to use this as evidence of your return. We do not accept responsibility for any parcels lost through postal services. Please note that the cost of return freight are solely that of the customer. All returns must be received 21 days from the date of our dispatch postage date. Please contact us via email to notify us of your return before posting it. we will email you a Confirmation Return Number (CRN)

      BACK ORDER

      We produce an exclusive limited collection. All efforts are taken to ensure current product availability when you place an order. If for some reason a product is not available after you place your order, we'll contact you immediately to advise of an approximate back order time or if an item is sold out completely.

      Some customers request what items are coming into our next collection. You too can place your name on this VIP notice list. We email out to those customers exclusively before anyone else of the styles arriving and they have first choice from the limited collection produced.

      ORDER CONFIRMATION

      After placing your order, you receive an email to confirm - order number and order details.

      YOUR PRIVACY

      We value the trust our customers have placed in us by providing their personal details. Any information you provide is used only to fulfill your orders and may be used for analytical purposes for our brand development. We don't sell or redistribute this information.

      CANCELLATIONS

      To cancel an order, please email ASAP to:

      sales@lindamackaydesign.com

      Please include order number and name.  Unfortunately we're unable to accept cancellations for any orders already dispatched.

      POLICY CHANGES

      We reserve the right to change any of our policies as they arise.

      HOW CAN I CONTACT YOU?

      • Email                          sales@lindamackaydesign.com
      • Mobile / Whatsapp       +62 819 3712 9396 (Bali . Indonesia)

      HOW CAN I HEAR THE LATEST NEWS?

      Stay up-to-date with our newsletter posts which come out every 4-6 weeks. Our next newsletter comes out in August 2019. Subscribe by placing your name and email address at the bottom of this page where you can sign up.

      SOCIAL MEDIA

      You can follow us on social media - Facebook, Instagram and Pinterest.

      IMPROVING OUR SERVICES TO YOU.

      We welcome you to participate in our business by sharing your thoughts on how we can make this online shopping experience better for you. We don't claim to know it all, and certainly see the benefits in having you, our valued customers let us know what you think. What works and what doesn't. We appreciate any constructive input so we can make the improvements.

      PREVIOUSLY KNOWN AS COCO FASHION VANUATU

       

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