Frequently Asked Questions
WHAT ARE MY PAYMENT OPTIONS?
- Two methods:
Full payment with PayPal Payments. You don't require your own PayPal account to use this method. PayPal is our Secure Payment Gateway. When using PayPal it means your online transactions to purchase are completely safe.
You don't have to set up an account with PayPal to use it to pay for your purchases. You use PayPal as the secure gateway where all credit card transactions are encrypted and secure.
The process is simple and uncomplicated. You will be automatically redirected to PayPal to make your payment. There, you will find you have two choices. ONE - you either use your own PayPal account, or TWO - you go to the second option below option one, which allows you to submit your Credit/Debit Card details without requiring an account with PayPal.
- Full payment using Direct Deposit into an Australian bank account. You receive a confirmation of payment receipt for your security. This is another option if you don't have a Credit / Debit Card to purchase online. Simply contact us via email. Once your order has been confirmed, you receive account details for a direct deposit. With payment received items are dispatched. We are happy to reserve your items, giving you time to purchase offline for a limited period of time.
HOW AND WHEN CAN I SHOP ONLINE?
Our online store can be used via your desktop home computer, laptop, iPAD and mobile phones. All information, features and products are available on all devices. You'll save money shopping with us here online. Shopping in your local area takes up precious time in your day. In addition, you have to pay parking fees, petrol and wear and tear on your car etc. When you shop online, you choose the time and place. We're always open, which means you can shop here anytime day or night in the comfort of your own home, while on a lunch break at work, sitting in your favourite cafe, or waiting for your flight at an airport. Anywhere...anytime...
DO YOU HAVE A RETAIL STORE?
Temporarily closed due to COVID restrictions. We will notify of any changes via social media, this website and a newsletter.
CAN I HAVE ITEMS GIFT WRAPPED?
All purchases are gift wrapped. So if you're buying for someone else, you can be assured it will arrive to them beautifully wrapped. We can also include a gift card if you make a note of that with your order at the time of purchase in the online checkout area.
If you would like the hemline of your purchased drawstring lounge pants altered - we do this FREE OF CHARGE. All you need to do is to send us the exact 'side seam' measurement you wish the item to be finished at. We can lengthen shorts and pants by 2cms maximum.
HOW DO I RETURN OR EXCHANGE?
We're certain you'll be happy with your purchase. However, if you're not 100% satisfied, we are happy to exchange or to offer credit with our Gift Vouchers for a returned item within the 21 return day period stated below. Items received, will be to the same value of the original item purchased. Same for same. We do not accept items being returned because you've changed your mind on your choice of style. Any items being exchanged during a sale period, will not receive the new sale price or discount credit.
Return process is 3 easy steps:
- Pack item in a waterproof package. Make sure item is returned new, unused and with all garment tags attached. Returns not meeting our policy cannot be accepted.
- Address package to - As we have recently relocated to Australia, we will notify you at the time of a return address if required.
- Send package via Registered Parcel Post with a tracking number which you must notify us of to track. Proof of postage is essential so please keep it safe in case you need to use this as evidence of your return. We do not accept responsibility for any parcels lost through postal services. Please note that the cost of return freight are solely that of the customer. All returns must be received 21 days from the date of our dispatch postage date. Please contact us via email to notify us of your return before posting it. We will email you a Confirmation Return Number (CRN)
We produce an exclusive limited collection. All efforts are taken to ensure current product availability when you place an order. If for some reason a product is not available after you place your order, we'll contact you immediately to advise of an approximate back order time or if an item is sold out completely.
Some customers request what items are coming into our next collection. You too can place your name on this VIP notice list. We email out to those customers exclusively before anyone else of the styles arriving and they have first choice from the limited collection produced.
After placing your order, you receive an email to confirm - order number and order details.
We value the trust our customers have placed in us by providing their personal details. Any information you provide is used only to fulfill your orders and may be used for analytical purposes for our brand development. We don't sell or redistribute this information.
To cancel an order, please email ASAP to:
Please include order number and name. Unfortunately we're unable to accept cancellations for any orders already dispatched.
We reserve the right to change any of our policies as they arise.
HOW CAN I CONTACT YOU?
- Email email@example.com
- Mobile / Whatsapp +62 819 3712 9396 (worldwide)
HOW CAN I HEAR THE LATEST NEWS?
Stay up-to-date with our newsletter posts. Subscribe by placing your name and email address at the bottom of this page where you can sign up.
You can follow us on social media - Facebook, Instagram and Pinterest.
IMPROVING OUR SERVICES TO YOU.
We welcome you to participate in our business by sharing your thoughts on how we can make this online shopping experience better for you. We don't claim to know it all, and certainly see the benefits in having you, our valued customers let us know what you think. What works and what doesn't. We appreciate any constructive input so we can make the improvements.PREVIOUSLY KNOWN AS COCO FASHION VANUATU